Customer Support / Technical Support

We offer a variety of support plans - basically configured for each client's unique needs.  Our support is typically provided 24/7 via our task support and management system and phone support M-F.

Global Vision Technologies maintains a highly trained professional staff of subject matter experts dedicated to your success. With Global Vision Technologies on your team, you gain a partner with an exceptionally high level of health/human services information technology expertise who uniquely understands your needs.

GVT Task Management System

  
In addition to providing support for our solutions, we also offer consulting and implementation services providing the complete solution to your information management needs. All customer support questions are handled through our internal task management ticketing system that tracks all inquiries. Each new inquiry includes a request and discussion process for each task, and contains electronic approvals. It provides detailed documentation for billable tasks that is reference-able at any time. And the task manager system notifies customers of task status via email and the task manager system contains a system level documentation repository available to customers at any time.

Software Updates and Communication

Our clients are aware of Global Vision Technologies Solutions updates and get instant access when they are released - without the need to install a new software upgrade or manual download/install. Our Solutions’ users have direct input on feature development through user group attendance and surveys.  With Global Vision Technologies on your team, you gain a partner not a vendor.